tl99 Privacy Policy

Introduction

Welcome to tl99, Bangladesh's trusted online casino and sports betting platform. We understand that your privacy matters, and we take our responsibility to protect your personal data very seriously. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

By accessing or using the tl99 platform — including our website at tl99.ws, our games, betting services, and customer support channels — you agree to the terms of this Privacy Policy. We encourage all players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh to read this document in full before registering or depositing.

This Privacy Policy applies to all users of the tl99 platform aged 21 and above. If you do not agree with the terms set out in this policy, please discontinue use of our platform immediately and contact our support team for account closure assistance.

Information We Collect

tl99 collects personal information in several ways as part of our commitment to delivering a safe, personalised, and legally compliant betting experience for players across Bangladesh. The categories of data we collect are as follows:

Account Registration Data

• Full name and date of birth (to verify you are 21+ years of age)
• Email address and phone number used to create your tl99 account
• Username and encrypted password credentials
• Residential address or region (e.g. Dhaka, Rajshahi, Mymensingh, Barisal)
• National ID, passport, or other government-issued identity document for KYC verification

Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts and timestamps
• Mobile financial service account details used for bKash, Nagad, Rocket, and Upay transactions
• Card details submitted for Visa or Mastercard payments (processed securely by our payment partners, not stored on tl99 servers)

Technical and Usage Data

• IP address, device type, operating system, and browser version
• Pages visited, time spent on each section, and game play history within the platform
• Geolocation data (country and city level only) used for regional compliance and fraud prevention

How We Use Your Information

The personal data collected by tl99 is used strictly for legitimate operational, legal, and service-improvement purposes. We do not use your data beyond what is necessary to operate our platform and fulfil our obligations to you. Specific uses include:

• Creating and managing your tl99 player account, including identity verification (KYC) to confirm you are 21+ years of age
• Processing your deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment channels
• Delivering personalised promotions, welcome bonuses, and free spin offers tailored to your game preferences
• Preventing fraud, money laundering, and other unlawful activities in compliance with applicable regulations
• Providing customer support in English and Bangla across our 24/7 support channels
• Analysing platform usage to improve games, features, and the overall player experience on tl99

Sharing of Your Information

tl99 does not sell, rent, or trade your personal data. We share your information only under the limited and specific circumstances described below. In every case, we require third parties to respect the confidentiality and security of your data.

Payment Processors

We share the minimum necessary financial data with our payment partners — including bKash, Nagad, Rocket, and Upay — solely for the purpose of processing your deposit and withdrawal transactions. These providers operate under their own privacy and security frameworks.

Legal and Regulatory Obligations

tl99 may disclose personal data to law enforcement agencies, regulatory bodies, or courts if required by law or in response to a valid legal request. This includes situations where disclosure is necessary to protect the rights, property, or safety of tl99, its users, or the public.

Service Providers

We may engage trusted third-party service providers to perform functions on our behalf, such as IT infrastructure hosting, analytics, fraud detection, and customer communications. These providers are contractually bound to handle your data solely as directed by tl99 and may not use it for their own purposes.

Cookies and Tracking Technologies

tl99 uses cookies and similar tracking technologies to enhance your experience on our platform, analyse usage patterns, and ensure the security and stability of our services. A cookie is a small data file placed on your device when you visit our website.

We use the following categories of cookies:

• Essential Cookies — required for the platform to function correctly, including session management and login authentication
• Analytics Cookies — used to understand how players navigate and use our platform, helping us improve performance and features
• Preference Cookies — remember your language, region, and display settings so you do not need to re-enter them on each visit

You may adjust your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the tl99 platform, including your ability to log in or make transactions.

Data Retention

tl99 retains your personal data for as long as your account remains active, or as long as necessary to provide you with our services and fulfil the purposes described in this Privacy Policy. We may also retain certain information for longer periods where we are required to do so by applicable laws, including anti-money laundering regulations and financial record-keeping requirements.

When you close your tl99 account, we will take reasonable steps to delete or anonymise your personal data within a commercially reasonable timeframe, except where we are legally required or permitted to retain it. If you wish to request deletion of your data, please contact our support team at [email protected].

Security of Your Data

tl99 employs a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes SSL encryption for all data in transit, firewalls, secure server environments, and access controls that limit data handling to authorised personnel only.

While we implement best-practice security measures, no online platform can guarantee absolute security. We recommend that all tl99 players use strong, unique passwords, enable two-factor authentication where available, and avoid accessing their accounts on shared or public devices. If you suspect any unauthorised activity on your account, contact our support team immediately at [email protected].

Your Rights Regarding Your Data

As a tl99 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details provided at the end of this policy.

• Right of Access — you may request a copy of all personal data tl99 holds about you, free of charge
• Right to Rectification — if any of your personal data is inaccurate or incomplete, you may request that we correct or update it
• Right to Erasure — you may request deletion of your personal data, subject to our legal retention obligations
• Right to Restriction — in certain circumstances, you may request that we limit how we use your personal data
• Right to Object — you may object to processing of your personal data for direct marketing purposes at any time

tl99 will respond to all valid data rights requests within a reasonable timeframe. We may need to verify your identity before processing your request to protect against unauthorised access to your personal data.

Third-Party Payment Providers

tl99 integrates with third-party payment providers, including bKash, Nagad, Rocket, Upay, and card processors supporting Visa and Mastercard, to facilitate deposits and withdrawals for Bangladeshi players. When you use these services, you will be subject to the respective privacy policies of those providers in addition to this policy.

tl99 does not store full card numbers on its own servers. Card data is tokenised and processed by our PCI-compliant payment partners. We strongly recommend players review the privacy policies of all payment providers before initiating transactions.

Children's Privacy

tl99 is strictly an adults-only platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from anyone under the age of 21. If you are a parent or guardian and believe that your child has provided personal information to tl99, please contact us immediately at [email protected] and we will take prompt steps to delete such data.

Age verification is a core part of our account registration process. tl99 reserves the right to request identity documents at any stage to confirm that a player meets the 21+ age requirement. Accounts found to belong to underage individuals will be closed immediately and any funds returned in accordance with applicable guidelines.

Changes to This Privacy Policy

tl99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players by posting a prominent notice on the tl99 platform and updating the 'Last Updated' date at the top of this page. We encourage all players to review this policy periodically to stay informed about how we protect your data.

Your continued use of the tl99 platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with a revised policy, you must stop using the platform and may contact us to close your account.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tl99 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24/7 to assist players across Bangladesh in both English and Bangla.